Política de reembolso

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, unaltered, and in its original packaging. You’ll also need the receipt or proof of purchase.

Any item that has been resized, engraved, soldered, modified, customized, or otherwise altered after purchase is considered a final sale and is non-refundable and non-returnable.

To start a return, please contact us at info@classicjewelers.com.

Approved returns must be sent to:

Classic Jewelers
5753 E. Santa Ana Canyon Road
Anaheim, CA 92807

If your return is accepted, we’ll provide you with return instructions and a free return shipping label for eligible 14-day returns. Items sent back to us without first requesting and receiving return authorization will not be accepted.

You can always contact us with any return questions at info@classicjewelers.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Rings or jewelry that have been resized

  • Items that have been engraved or personalized

  • Rings or jewelry that have been soldered

  • Items that have been modified, customized, or otherwise altered

  • Custom-made or special-order items

  • Sale or clearance items

  • Gift cards

Once an item has been altered at the customer's request, including resizing, engraving, soldering, or other modifications, it is no longer eligible for return or refund.

Please contact us before placing your order if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like to exchange an eligible item, please contact us within the applicable return period.

Items that have been resized, engraved, soldered, customized, or otherwise altered are not eligible for exchange unless otherwise agreed to by Classic Jewelers.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, applicable consumer laws may provide you with the right to cancel or return your order within 14 days.

Certain exceptions may apply to custom-made, personalized, engraved, resized, or otherwise altered merchandise.

Eligible returned merchandise must be unworn, unused, and in the same condition in which it was received, with its original packaging and proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

Items that have been resized, engraved, soldered, customized, modified, or otherwise altered are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at info@classicjewelers.com.